Terms and conditions
We appreciate your interest in umrahi.com. You, as a registered user or guest user meeting the requirements listed here, accept and agree to be bound by these Terms of Service and any additional terms and conditions that may be communicated to you at any time in the future by accessing or using the Site or any other media, whether automated or not.
The company that maintains this Website is Umrahi. In addition to its umrahi.com, it is incorporated and operates under the laws of the Republic of India. You accept these terms by accessing and using the Website, as well as by utilizing/availing any of the services offered there.
You accept and agree to be bound by Umrah/Hajj Policies (including but not limited to the Privacy Policy accessible at [ insert online link for the Privacy Policy] as changed from time to time) by accepting these Terms, whether directly or implicitly. You must not subscribe to or use our services if you do not want to be bound by the Terms. While using the Website, we urge users to carefully read these Terms.
In accordance with the Information Technology Act of 2000 and its implementing regulations, as well as any subsequent amendments, the information contained herein constitutes an electronic record. Therefore, this agreement constitutes a legal and binding contract between the Website and, without the need for any physical or electronic signatures.
The headings and subheadings in this document are merely for convenience and identification; they have no bearing on how the Terms, the right to use the Website by you, or any other section or page of the Website or any linked sites are described, interpreted, defined, or limited.
Both the singular and plural forms of the terminology mentioned herein shall be equally subject to the terms stated. When the situation calls for it, every pronoun must include both the matching masculine and feminine forms. The phrase “without limitation” shall be understood to follow the terms “include,” “includes,” and “including.” The terms “herein,” “hereof,” “hereto,” “hereunder,” and words of similar import apply to the… unless the situation otherwise necessitates.
Until either You or the Company terminates these Terms in line with the guidelines outlined below, these Terms will remain in effect, and they are:
(i) not using the Website and
(ii) closing Your Account if You have been given the option to do so.
Navigating the Website
You guarantee that, in exchange for using this Website:
Communication Policy of Umrahi
You will receive an email from the Company detailing the progress of your transaction after making a purchase on the Site. The email will be sent to the address you specify, and the company does not guarantee that you will receive it in your inbox. You must exercise appropriate caution and care. In order for us to properly interact with you, it is your responsibility to enter the correct and accurate contact information, including your name, as it appears on your passport and email address.
The client understands that the company’s SMS (Short Messaging Service) is an extra service offered for the client’s convenience. The current legislation does not require businesses to send their clients SMS service warnings. Just in case you didn’t receive any notifications, the company won’t be accountable for the same.
Information on any modifications to flight schedules, cancellations, the status of the airline or hotel, etc., is not the responsibility of the Company.
Any complaints about the service should be filed using the procedures outlined in this grievance policy.
Website and its Content
You may only use this site for personal purposes. For any business, commercial, or public purpose, you are not permitted to copy, license, adapt, distribute, trade, alter, sell, or transmit any content or material from this Website, including but not limited to any text, photos, audio, video, or links.
You are granted a limited, non-exclusive, and non-transferable license by the Company to access, view, and use this Site for business purposes. You agree not to intervene with this Site’s operation in any respect nor to attempt to interfere with it. Certain sections of the Website could only be accessible to members who have registered. You might be asked to respond to a few questions and submit some information in order to register as a member. Responses to such inquiries and specifics are required.
You are aware that we do not run, control, or in any way recommend any information, goods, or services found on the Internet, with the exception of those that are expressly identified as being provided by the Company. You further understand that the Company cannot and does not guarantee or promise that files downloaded from the Site will be free of harmful code such as viruses or worms. It is your responsibility to set procedures in place that meet your specific needs and to ensure that data entry and output are accurate.
The Company reserves the right, at any time and without prior notice, to add, modify, suspend, remove, or discontinue any other content or services displayed on this Website, including the features and specifications of any products represented or portrayed within.
Possession/Ownership
Under all applicable laws, including those pertaining to intellectual property, all contents on this Website, including but not limited to audio, pictures, software, text, icons, and the like (collectively, the “Content”), are protected by copyright. Except as provided below, you are not permitted to use or license this content. You acknowledge that there are usage restrictions on this site that you must abide by.
This Website contains a variety of trademarks, service marks, and proprietary logos that are either owned or utilized by the company. The Company does not offer you any permission to use any trademarks, service marks, or proprietary logos by displaying them on our site. Any unapproved use of the content could be against the law in terms of copyright, trademark, privacy, publicity, and civil and criminal statutes.
We, or our suppliers and providers, own the intellectual property related to the material and information on this Website, including but not limited to the cost and accessibility of travel services, as well as the infrastructure that supports it.
You agree not to alter, copy, distribute, exhibit, perform, reproduce, transmit, publish, license, create derivative works from, transfer, sell, or resell any information, software, products, or services obtained from or through this Website. However, you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website.
Rules of Service and Availability
It’s possible that the goods and services featured on the Website aren’t offered for sale in your specific nation or area. The mention of these goods and services on the Website does not guarantee or suggest that they will always be offered in your specific region. The Company disclaims all liability in the event that, at the time of completing the transaction on the Site, a product is unavailable or sold
out. The products and services are also subject to availability. To find out whether certain goods and services are available in your area, get in touch with customer care (add hyperlink).
The conditions of the contract of carriage and other regulations, as well as the rules of service, apply to all products and services that are made accessible on the Website. Before making a reservation with us, please review, familiarize yourself with, and comply with the service provider’s laws and regulations.
Rights of Company
Any comments, data, queries, ideas, or the like that you give to the company via email or another method are considered non-confidential information by the company and will not be treated as such.
The use of this material by the Company shall be deemed to have waived all moral rights, privacy rights, rights to proprietary or other property, publicity rights, rights to credit for ideas or other material, and any other rights, including the right to approve of the use of such material by the Company.
The Company reserves the right to adapt, broadcast, alter, copy, reveal, license, perform, post, publish, sell, transmit, or utilize any content submitted to this site anywhere in the world, in any media, for an indefinite period of time.
Other Rights/Powers
In the event that this Website has message boards, chat rooms, blogs, mailing lists, or other messaging or communication tools, you agree to use them exclusively for the exchange of appropriate and pertinent messages and information. For illustration purposes only, and not as a restriction, you consent that you will not perform any of the following while using the Site or any of its services:
Slander, mistreatment, intimidating, following, threatening, or infringing upon another person’s legal rights (such as their right to privacy and publicity).
Publish, upload, distribute, or otherwise make public any content that is offensive, illegal, obscene, indecent, or defamatory.
Upload or attach files that are virus infected, corrupted, or contain any other software or programs that could harm another person’s computer’s ability to operate.
Remove any proprietary designations, labels, author credits, and legal information from any file you upload.
Pretend to be the source of any software or other content found in a submitted file.
Offer to buy or sell any products or services; carry out or forward surveys, competitions, or chain letters; or download any file uploaded by another forum member that the user knows, or should reasonably know, is not permitted to be distributed legally in any way.
Utilize any part of this Website or its content for profit;
Make any reservation that is speculative, deceptive, false, or made in advance of demand;
without our prior written consent, access, monitor, or steal any content or information from this Website using a robot, spider, scraper, or other automated method or any manual process;
breach any robot exclusion header limitations on this Website, as well as any other safeguards put in place to restrict or prevent access to this Website;
engage in any activity that puts an excessive or disproportionately heavy burden on our infrastructure, as determined by us;
deep-link to any area of this Website (including, but not limited to, the travel service purchasing path) for any reason without getting our permission
Information that imitates another person
The Company reserves the right to cancel any travel or service reservations linked to your name, email address, or account and to close any related Company accounts if your booking or account exhibits indications of fraud, abuse, or suspicious conduct. Furthermore, the Company has the option to preauthorize or verify your payment card. The Company maintains the right to pursue any required legal action against you if you have engaged in any fraudulent activity. You could also be held financially responsible for any losses incurred by the Company, including litigation fees and damages. Please get in touch with Company Customer Service if you would like to dispute the cancellation of a reservation or the freezing or closing of an account.
Shared/Communicated Information
Transmissions via the Internet are never totally secure or private. You acknowledge that unless there is a specific notice indicating that a particular message (like credit card information) is encrypted (transmitted in code), any message or information you send to this site may be viewed or intercepted by others. The Company does not owe you anything special as a result of your mail being sent to it. The Company is the owner of the copyright to the contents of this Website. Consequently, all rights are reserved by the Company. This Website’s contents may not be copied in whole or in part without the company’s consent, with the exception of any content that must be printed in order to use the paid services offered.
Deals, competitions, and Communications
There may be contests on this website that offer prizes or ask you to submit materials or information about yourself or both. You must read and accept the rules of each offer, competition, and interaction before you can take part.
Notice of Zero Warranty & Disclaimer
You understand that the Company acts as an intermediary and is not responsible for any third-party suppliers’ responsibilities regarding rates, quality, or any other matter, whether they relate to any of these subscribers or not. You specifically acknowledge that using the Website and its services is at your own risk. It is your duty to assess the veracity, comprehensiveness, and applicability of any opinions, counsel, goods, services, and other information made available on the Website or on the Internet in general. We do not guarantee that the service will operate without interruption or mistake or that the site’s flaws will be fixed.
The information on this Website is given “as available,” “with all faults,” and without any implicit or stated warranties or representations of any kind. The information, software, goods, and services offered on this Website, as well as their inclusion or provision, do not imply any approval or sponsorship of such goods or services by the Company, its affiliates, or their respective suppliers. There may be typographical or technical errors in the content of this Website. The Business reserves the right to alter or enhance at any moment. The Company disclaims all warranties of merchantability with regard to the information and description of the hotel, airfare, or any other travel items displayed to the maximum extent permitted by relevant law.
Although the Company will make every effort to guarantee your complete pleasure, it does not guarantee that the functions provided on this site will be uninterrupted or error-free, that defects will be fixed, or that this site or the servers that make it available are free of viruses or other harmful components.
When the material is sourced from other service providers, like hotel owners, airlines, and tour operators, the Company does not guarantee or make any representations about the use of the material on the site or the outcome of using it in terms of correctness, accuracy, reliability, or anything else.
You understand that access to this Website is available only under the terms and conditions stated above. Certain factors beyond our reasonable control, such as the unavailability, interruption,, or failure in operation of the Internet or other telecommunications services, or as a result of any maintenance or other service work carried out on this Website, may prevent you from using this Website uninterruptedly. Regarding the ability or inability to access or use the Site, the Company disclaims all liability and accepts no responsibility for any loss or damage of any kind.
Payment Conditions/Terms of Payment
The prices for the items are mentioned on our Website and are, by reference, included in these terms. Package costs are all expressed in Indian rupees. Package and service prices are subject to vary based on demand, guidelines, and other relevant terms and conditions. Users also agree that by starting a transaction, they are entering into a binding and enforceable contract with the company to buy the package or services using the payment methods that the Website may accept and that may be allowed by applicable laws.
There are no membership or registration fees, nor is there a browsing cost on the Website. Nonetheless, the Website maintains complete authority to modify the fee schedule periodically. Should the Website modify its offerings, it has the right to impose additional charges for those modified services. Any costs that the Website may impose will be communicated to the Users, and once a change is placed on the Website, it takes immediate effect. The Website will only ever charge these fees in Indian Rupees. Users will be considered to have accepted the updated terms and conditions if they continue to use the Website.
The Company may enter into contracts with financial institutions & third-party payment gateway consolidators that have been approved by the Reserve Bank of India for the purposes of collection, reimbursement, and remittance, as well as to enable payment between Users and the Company. The payment made by the User will be remitted by the Website, and the transaction will be considered completed once the User receives their packages and any further time that may be negotiated between the Company and any third party.
When a user uses one or more of the payment options offered on the Website, the Website disclaims all liability and responsibility for any loss or harm that the user may have, whether directly or indirectly, as a result of:
Notwithstanding anything in this document, if the Website is not satisfied with the creditability of the User, it reserves the right to carry out further verification for security or other reasons.
If you use the Website’s payment options, the Website won’t be held accountable for any fraud, non-payment, non-delivery, non-receipt, or breach of representations and warranties pertaining to the packages that are advertised on the Website. Any losses/interests, or claims resulting from the Website’s failure to process a transaction are not covered by its liability policy.
By using the Website to purchase Products, each User consents to submit true information, including credit or debit card information. Each User additionally guarantees that they will not use any payment details or instruments that they do not legally own.
An individual possessing a financial instrument may be limited in the number of transactions they are able to use to pay for packages by the Website, at its sole discretion.
Furthermore, the Website has the right to decline processing transactions by Users that have incurred dubious charges and amounts, as well as transactions that exceed such limit.
The Website acts as a mere conduit for the provision of automated online electronic payment channels to the User (either directly or through Service Providers), as well as a collection and remittance facility for the purpose of paying for packages that the User purchases on the Website through the use of credit card payment gateway networks and existing authorized banking infrastructure (of the Website or Service Providers).
General Regulations
Limitation of Liability & Indemnification
You acknowledge that the Company, its affiliates, contractors, officers, directors, and agents, and any other parties involved in or relating to your use or misuse of the Site or Services, your violation of this Agreement, or your breach of any representations, warranties, or covenants made by you herein, shall be released and held harmless from any and all claims, damages, losses, and liabilities, costs and expenses, including without limitation legal fees and expenses.
The Company shall not be liable to you in any way for any punitive, exemplary, special, indirect, incidental, consequential, or reliance damages; this includes, but is not limited to, lost profits, lost business opportunities, or any other type of loss or damage, whether financial or non-financial, arising out of or related to (i) this agreement.
(ii) the services, the site, or any reference site
(iii) your use or inability to use the services, the site (including any and all materials), or any reference sites. The Company and any of its affiliates, directors, officers, workers, representatives, partners in third parties, licensors, or suppliers shall not be liable to you in full for any and all losses, liabilities, damages, or claims resulting from or connected to the following:
(i) this Agreement
(ii) the Services
(iii) your use or inability to use the Services or the Site (including any and all Materials) or any Reference Sites
(iv) any other interactions with the Company, however, caused and whether arising in contract, tort including negligence, warranty, or otherwise exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or One Thousand Rupees (Rs.1000), whichever is less.
Privacy Policy
Umrahi respects one’s privacy and promises to maintain confidentiality. This is one of the pillars of Umrahi, apart from fair pricing and meeting the needs of the clients after accessing them deeply.
Notice
All the communications made by Umrahi are via email, regular mail, adding a post on the official website, or any other similar means. Further, the notice to the company must be delivered by courier/registered email address/registered office of Umrahi, i.e., Plot No. 272, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana, 122015.
Waiver
Any right or provision of this Agreement that the Company fails to exercise or enforce shall not be deemed a waiver of such right or provision. Any modification to this agreement must be made in writing and signed by the company in order for it to be effective.
Arbitration
The Company may choose to resolve any dispute, controversy, or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Arbitration & Conciliation Act, 1996, since the approval of the terms of use constitutes a valid & binding agreement. By accepting the terms and conditions stated here, you consent to the arbitration of any such dispute, controversy, or claim that is brought before and resolved by a Sole Arbitrator who has been chosen and nominated by the Company. The arbitration will take place in Delhi, India, and any court with jurisdiction over that city may enter a decision based on the arbitration result. English will be the language of arbitration.
While the arbitration is ongoing, either you or We may request any interim/preliminary resolution from a Delhi, India, court of competent jurisdiction that is required to safeguard the rights or property of the Company (or its agents, suppliers, and subcontractors).
Regulating Law and Dispute Resolution Forum
You agree that any claim or disagreement you may have against the Company must be decided by a court located in Delhi, India unless the parties agree otherwise or as specified in the Arbitration section above. In order to litigate any such claims or disputes, you consent to submit to the personal jurisdiction of the courts situated in Delhi, India. Without regard to any considerations of conflicts of law, this Agreement shall be governed by the laws of India.
Policy for Grievances
The Company firmly feels that it should treat its users with honesty and transparency. We will never prioritize development over your trust since you love and trust us. With a channeled approach, evaluation, and redressal, this policy statement seeks to minimize instances of customer complaints, grievances, and disappointments.
If you are unhappy with the services the company has provided or have any other concerns, you can file a grievance or provide feedback. You can use email to voice your complaints or provide comments.